Shipping policy

Delivery area

We offer free standard shipping to physical delivery addresses in the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories, P.O. boxes, APO/FPO/DPO addresses, package-forwarding services, or international destinations.

Order cutoff and processing

Orders placed by 5:00 PM Pacific Time on a business day are generally received for processing that day. Orders placed after the cutoff, on weekends, or on U.S. federal holidays are received on the next business day.

Please allow 1-3 business days for order processing before shipment. Processing time includes order review, address verification when needed, picking, packing, and carrier handoff. Processing time is separate from transit time.

Transit time

After an order ships, standard delivery typically takes 5-8 business days. Estimated delivery dates are not guaranteed. Actual delivery timing can be affected by carrier delays, weather, high-volume periods, incomplete or incorrect addresses, and other events outside our reasonable control.

For most orders, the estimated total time from purchase to delivery is 6-11 business days.

Shipping cost

Standard shipping is free for eligible orders within our delivery area. We do not offer expedited shipping at this time.

Tracking and delivery

When available, tracking information is sent to the email address provided at checkout after the carrier accepts the shipment. Tracking updates may take up to 48 hours to appear after the shipping confirmation is sent.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, email support@valenrove.com within 12 hours of placing your order. We will make reasonable efforts to update an address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned because an address is incomplete, invalid, refused, unclaimed, or otherwise undeliverable, we will contact you. Reshipment may require confirmation of the correct address and may be subject to additional shipping charges. Shipping fees and handling costs that cannot be recovered may be deducted from a refund where permitted by law.

Lost, delayed, or damaged shipments

If tracking shows that a package is delivered but you cannot locate it, first check with household members, neighbors, your building office, and the carrier. Then contact us within 7 calendar days of the delivery scan so we can review the matter with you.

If your item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery with your order number and photos. Do not discard the product or packaging until we provide instructions.