We begin preparing orders quickly so they can ship within our stated processing period. If you need to cancel an order or change the delivery address, email support@valenrove.com within 12 hours of placing the order.

We will make reasonable efforts to accommodate timely requests. However, cancellation and changes are not guaranteed once an order has entered processing, has been packed, or has been transferred to a carrier.

If an order has already shipped, it cannot be canceled. You may request a return after delivery under our Return and Refund Policy. If we are unable to cancel before fulfillment, you will not be charged a cancellation fee, but the order will remain subject to the normal return process.

To protect customers from fraud, we may request additional verification before accepting certain changes to an order or shipping address.