Where do you ship?

We ship to the 48 contiguous United States and Washington, D.C. We do not ship internationally or to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or package-forwarding services.

Is shipping free?

Yes. Eligible orders within our delivery area receive free standard shipping.

When will my order arrive?

Please allow 1-3 business days for processing and 5-8 business days for standard transit after shipment. Most orders arrive in approximately 6-11 business days from purchase.

Can I change or cancel my order?

Email support@valenrove.com within 12 hours of placing your order. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipping has begun.

How do I track an order?

We send a shipping confirmation with tracking information when available. Tracking can take up to 48 hours after carrier handoff to begin updating.

What is your return period?

You may request a return within 30 calendar days after delivery. Eligible approved returns receive a prepaid return label or other return instructions.

When will I receive my refund?

After we receive and inspect an approved return, refunds are issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the credit.

Do you have a phone number, showroom, or local pickup?

No. VALENROVE is an online-only store. Customer support is available by email at support@valenrove.com. We do not offer a public showroom, local pickup, or walk-in returns.

What if my item is damaged or incorrect?

Email support@valenrove.com within 7 calendar days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide next steps.