Refund policy

30-day return window

You may request a return within 30 calendar days after delivery. To begin a return, email support@valenrove.com with your order number and the item(s) you wish to return.

Eligible items must be returned unused, unassembled, unaltered, and in their original condition, with all parts, accessories, instructions, and original packaging where reasonably possible. Please do not send an item back before receiving return authorization.

Return shipping

For approved eligible returns, VALENROVE will provide a prepaid return label or other return instructions at no charge to you. The return method may vary based on the item, its size, and the reason for return.

For damaged, defective, or incorrect items, please contact us before arranging a return. We will provide instructions and, when appropriate, a prepaid label, replacement, or refund.

Non-returnable items

The following are not eligible for return except where required by law or when they arrive damaged, defective, or incorrect:

  • Items that have been used outdoors, filled with soil, planted in, assembled, installed, modified, or damaged after delivery.
  • Items returned without their essential components or in a condition that prevents resale.
  • Clearance, final-sale, personalized, or made-to-order items when clearly identified as non-returnable on the product page.
  • Gift cards.

Refund timing

After your return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 7 business days after receipt and inspection of the return. Your financial institution may require additional time to post the credit to your account.

Original shipping charges are not applicable to our free standard shipping service. If an order included a separately disclosed expedited charge, that expedited charge is nonrefundable unless the return is due to our error or a defective item.

If a returned item does not meet the conditions above, we may decline the refund or issue a partial refund to reflect missing parts, damage, use, or loss in value, where permitted by law. We will contact you before taking that action when practical.

Exchanges

We do not process direct exchanges. If you would like a different item, color, or size, please request a return for the original item and place a new order after the return is approved.

Nothing in this policy limits any non-waivable rights available under applicable law.