Privacy policy

Overview

This Privacy Policy explains how VALENROVE, operated by Arbor Restore LLC ("VALENROVE," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit valenrove.com, place an order, contact us, or otherwise interact with us.

Information we collect

Depending on how you use our site, we may collect:

  • Contact and order information: name, billing and shipping address, email address, telephone number provided at checkout, and order details.
  • Payment information: payment details handled by our payment processors. We generally receive limited payment-related information, such as payment status and transaction identifiers, rather than full card numbers.
  • Device and usage information: IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location derived from IP address, and interactions with our site.
  • Communications: the contents of messages, reviews, requests, photos, and other information you send us.

How we use information

We use personal information to:

  • Process orders, payments, delivery, returns, refunds, and customer-service requests.
  • Communicate about orders, account or service updates, and policy-related notices.
  • Prevent fraud, secure our website, investigate misuse, and comply with legal obligations.
  • Improve our products, website, customer experience, and marketing effectiveness.
  • Send promotional communications when permitted by law. You may opt out of marketing emails using the unsubscribe link in the email or by contacting us.

How we share information

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping carriers, fraud-prevention providers, website hosting and analytics providers, customer-support providers, and professional advisers. These providers may use information only as needed to perform services for us or as otherwise permitted by their own policies and applicable law.

We may also disclose information when required by law, to protect the rights, safety, or property of VALENROVE, our customers, or others, or in connection with a business transaction such as a merger, sale, financing, or acquisition.

We do not sell personal information for money. We may use cookies and similar technologies that support advertising or measurement activities; see our Cookie Policy for more information.

Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, recordkeeping, dispute resolution, fraud prevention, and legal compliance.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable law and legitimate business or legal retention requirements. To make a request, email support@valenrove.com with the subject line "Privacy Request." We may need to verify your identity before responding.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know, correct, delete, and limit certain uses of sensitive personal information where applicable. California residents may exercise these rights by emailing support@valenrove.com with the subject line "California Privacy Request." Authorized agents may submit a request on a consumer's behalf, subject to verification of authority and identity.

We will not discriminate against you for exercising privacy rights available under applicable law.

Children's privacy

Our site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes will apply prospectively unless otherwise required by law.

Contact

For privacy questions or requests, contact support@valenrove.com.